Shipping, Returns & Cancellations
All of our items are made to order just for you! This means as we tweak or update designs, we carry no old inventory and you get the freshest designs! We know you want your items...like now...but it'll be worth the wait, we promise!
First, if you are considering a refund and return, you likely ordered a product from us. Thank you! We work hard on our designs and strive to deliver amazing products to our customers…like you. That said, if you aren't happy with our product (we're sad about this…) here are a few things you might want to know…
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to include the receipt or proof of purchase. Contact us BEFORE sending it back at firstname.lastname@example.org. We'll send you the address of where to send the item.
*** Note: There are no returns on bulk orders of over 10 items. Also, do to coronavirus and because of the nature of a neck gaiter, we cannot accept returns for neck gaiters or masks.
All orders are made on demand...as they are ordered. After and order has been started, we do not offer cancellations.
If your item was damaged when received, please contact us immediately and send a picture to us at email@example.com. We'll get you a return shipping label for you to return it and then ship another one out to you at no additional cost.
If we shipped you the wrong size or if the product is damaged, we'll pay to have it shipped back to us and reship the item to you at no cost. (Please send us a photo of the damaged or wrong item so that we can process this immediately). If you need to return an item for any other reason, you pay the return shipping. Any returns must be received within 21 days to receive a refund. Email us at firstname.lastname@example.org prior to sending it back so that we can provide you shipping and return information.